Responsible Gambling at BC Game Canada

Age Restrictions & Legal Compliance

BC Game Canada strictly enforces a minimum age requirement of 19 years for all players in most Canadian provinces. We conduct identity verification checks to prevent underage gambling. If we suspect a player is under the legal age, the account will be suspended pending verification. We also support parental control tools and encourage households with minors to use third-party filtering software to block access to gambling sites.

Recognising Problem Gambling

Problem gambling can develop gradually. Be aware of the following warning signs:

• Spending more money or time gambling than you originally intended.
• Chasing losses by increasing bet sizes after a losing session.
• Neglecting work, family, or personal responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or depressed when not gambling.
• Hiding gambling behaviour from friends or family.

If you recognise any of these signs in yourself or someone you care about, please take action immediately using the tools and resources on this page.

Self-Control Tools Available on BC Game

BC Game Canada provides a range of tools to help players manage their gambling habits responsibly:

• Deposit Limits – Set daily, weekly, or monthly deposit caps directly from your account settings.
• Loss Limits – Restrict the maximum amount you can lose within a defined time period.
• Session Time Limits – Set alerts or automatic logouts after a specified play duration.
• Reality Checks – Enable timed pop-up reminders showing how long you have been playing.
• Cooling-Off Period – Take a short break from the platform for a defined number of days.
• Self-Exclusion – Permanently or temporarily block yourself from accessing your BC Game account.

To activate any of these tools, navigate to the Responsible Gambling section in your account settings or contact our support team directly.

Self-Exclusion at BC Game Canada

Self-exclusion is a formal agreement between you and BC Game that prevents you from accessing your account for a chosen period. Options include short-term exclusions (weeks or months) and permanent exclusion. During a self-exclusion period:

• You will not be able to log in or create a new account.
• You will be removed from all marketing communications.
• Any active bonuses will be cancelled.

To request self-exclusion, contact our support team via live chat or email. Requests are processed promptly, and we will confirm activation as soon as possible.

Canadian Support Resources

If you need independent support, the following Canadian organisations provide free, confidential help:

• ConnexOntario – 1-866-531-2600 | connexontario.ca
• Gambling Support Network (Ontario) – gamblingresearch.org
• Problem Gambling Help Line (BC) – 1-888-795-6111
• Alberta Health Services – ahs.ca/gambling
• Responsible Gambling Council – responsiblegambling.org

These services are available 24 hours a day and offer counselling, referrals, and crisis support at no cost to you.

Our Commitment to Player Wellbeing

Responsible gambling is not a checkbox for BC Game — it is a core value. Our team is trained to identify signs of problem gambling and may proactively reach out if unusual account behaviour is detected. We collaborate with recognised responsible gambling organisations and review our policies regularly to ensure they meet current best practices. If you have feedback about our responsible gambling programme, we welcome it via our support channels on bcgame-canada.com.