Privacy Policy – BC Game Canada

Types of Data We Collect

We collect personal information that is necessary to operate our platform and comply with legal obligations. This includes:

• Identity data – full name, date of birth, nationality, and government-issued ID documents (for KYC verification).
• Contact data – email address, phone number, and residential address.
• Financial data – payment method details, transaction history, and withdrawal records.
• Technical data – IP address, browser type, device identifiers, and operating system.
• Usage data – pages visited, session duration, games played, and bet history.
• Communications data – records of interactions with our customer support team.

We collect only the data that is strictly necessary for the purposes described in this policy.

How We Use Your Data

BC Game Canada uses your personal data for the following purposes:

• To create and manage your player account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To personalise your experience and deliver relevant promotions (where you have opted in).
• To send service-related communications, including security alerts and account updates.
• To comply with legal obligations imposed by Canadian regulatory authorities.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience. We use:

• Essential cookies – required for the site to function correctly; cannot be disabled.
• Analytics cookies – help us understand how players interact with our platform (e.g., Google Analytics).
• Preference cookies – remember your language, currency, and display settings.
• Marketing cookies – used to deliver relevant advertisements on third-party platforms (only with your consent).

You can manage cookie preferences at any time through your browser settings or our on-site cookie consent tool.

Legal Basis for Processing

We process your personal data on the following legal grounds under PIPEDA:

• Consent – where you have explicitly agreed to a specific use of your data.
• Contractual necessity – to fulfil our obligations under the player account agreement.
• Legal obligation – to comply with regulatory requirements, including AML and KYC rules.
• Legitimate interests – to protect our platform from fraud and to improve our services, provided these interests do not override your rights.

Data Sharing & Third Parties

BC Game Canada does not sell your personal data. We may share information with trusted third parties only where necessary:

• Payment processors and financial institutions – to complete transactions securely.
• Identity verification providers – to fulfil KYC obligations.
• IT and hosting partners – to maintain platform infrastructure under strict data protection agreements.
• Regulatory and law enforcement authorities – where required by Canadian law or court order.

All third parties are contractually required to handle your data in accordance with applicable privacy law.

Data Retention & Security

We retain your personal data for as long as your account is active and for a minimum of five years following account closure, in line with Canadian AML regulations. Data is stored on secure, encrypted servers with access restricted to authorised personnel only. We implement industry-standard security measures including SSL encryption, two-factor authentication for internal systems, and regular security audits to protect against unauthorised access or data breaches.

Your Privacy Rights & Contact

As a Canadian player, you have the right to access, correct, or request deletion of your personal data. You may also withdraw consent for marketing communications at any time. To exercise your rights or to raise a privacy concern, contact our Data Protection team via the support channels available on bcgame-canada.com. We aim to respond to all privacy requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.